Terms of Service

Last updated: February 1, 2025

Important: Please read these Terms of Service carefully before using our services. By accessing or using Appsolutions services, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing or using Appsolutions' website, products, or services ("Services"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

Appsolutions provides cloud computing infrastructure and related services, including but not limited to:

  • Virtual Private Servers (VPS)
  • Dedicated Servers
  • Public and Private Cloud Infrastructure
  • Object and Block Storage
  • Managed Databases
  • Kubernetes and Container Services
  • Web Hosting and Domain Services
  • Networking and Security Services

3. Account Registration

To use certain Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Promptly update your information if it changes
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or contain false information.

4. Acceptable Use Policy

You agree not to use the Services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Distribute malware, viruses, or harmful code
  • Send spam or unsolicited communications
  • Engage in phishing or fraudulent activities
  • Host illegal content or facilitate illegal activities
  • Attempt to gain unauthorized access to systems
  • Interfere with the integrity of our Services
  • Mine cryptocurrency without explicit authorization
  • Violate the rights of others

Violation of this policy may result in immediate suspension or termination of Services.

5. Payment Terms

By subscribing to our Services, you agree to:

  • Pay all fees associated with your selected Services
  • Provide valid payment information
  • Authorize automatic charges for recurring Services

Prices are subject to change with 30 days notice. Failure to pay may result in suspension of Services. We offer hourly and monthly billing options depending on the service.

6. Service Level Agreement (SLA)

We commit to the following uptime guarantees:

Compute Instances 99.99% uptime
Object Storage 99.99% availability
Managed Databases 99.95% uptime
Network 99.99% availability

Service credits will be issued for downtime exceeding these guarantees. See our full SLA documentation for details.

7. Data and Content

You retain ownership of all data and content you upload to our Services ("Your Content"). You grant us a limited license to host, store, and process Your Content solely to provide the Services.

You are responsible for maintaining backups of Your Content. While we implement reasonable data protection measures, we are not liable for data loss.

8. Intellectual Property

Appsolutions and its licensors own all rights to the Services, including trademarks, logos, and proprietary technology. These Terms do not grant you any rights to use our intellectual property except as necessary to use the Services.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Appsolutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amounts paid by you in the twelve months preceding the claim
  • We provide the Services "as is" without warranties of any kind

10. Indemnification

You agree to indemnify and hold harmless Appsolutions and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Services, Your Content, or violation of these Terms.

11. Termination

Either party may terminate this agreement:

  • You may cancel your account at any time through your control panel
  • We may suspend or terminate Services for violation of these Terms
  • We may discontinue Services with 30 days notice

Upon termination, you must pay all outstanding fees and download Your Content within 30 days.

12. Governing Law

These Terms shall be governed by the laws of the State of California, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through our Services. Continued use of Services after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms, contact us:

Appsolutions Legal Department

legal@appsolutions.com

100 Cloud Street, San Francisco, CA 94105